Parental controls
Family Friendly
Adult content is blocked by default, a maximum age rating limits what the library shows, and one PIN decides what the children can open.Maximum age rating
Ratings are a guide, not a guarantee. We recommend you supervise younger children.Seen on every title
From app version 4.1.10, each movie and series shows its age restriction on the poster and the details page, and a notice you confirm before it plays: All ages, 8+, 13+, 16+, 18+, or Not rated when no certificate exists.Set a limit
In Settings, under Adult Content, choose a maximum age rating of 18, 16, 13 or 7. Changing it needs your PIN.Unrated titles stay hidden
Ratings come from the age certificates published for each title: South Africa first, then the UK, then the US. Titles without a certificate, common among older classics, are hidden while a limit is set.Live TV by category
Live channels are not rated one by one. With a limit set, Live TV keeps only categories made for children, or covering sport, documentaries and wildlife, or news.
How it works
Step 1
Your PIN arrives by email
The six-digit password in your welcome email is also your parental PIN. Nothing to set up.Step 2
Adult content stays blocked
Block Adult Content is on from day one. Turning it off needs your PIN.Step 3
Lock anything else
Pick any category under Settings → Protected Groups and it opens only with your PIN.One PIN for the whole house
The PIN lives on your account, not on the TV. Nobody using the app can change it.- Works on every TV in the house
- Survives a re-install or a new box
- Five wrong tries lock the keypad for 15 minutes
Adult content, package by package
Grand Stand
No adult channels
Premiere Seats
No adult channels
Box Seats
Hidden until unlocked with your PIN
Lost your PIN?
We will reset it. The new PIN works on every TV at the next sign-in.Get in Touch