Streaming quality
Something not playing properly?
Tell us which channel or title it was and what it did. The more of this form you fill in, the faster we can find it — most faults are obvious from the device and the time of day, and invisible without them.A person watches it backEvery report is opened against the real channel or title on our own line — not auto-closed, and not answered with a list of things to try at your end first.
The details are the fixWhich title, on what device, over what connection, at what time of day. Those four answers are usually the whole diagnosis, which is why the form asks for them.
We come back to youYou get an email on the address you give us when it is sorted, or when the problem turns out to be one only your side can clear.
Where we reply
What went wrong
The exact name helps: "SuperSport Grandstand", not "the sport one".
We check every report ourselves — you don’t need to send it twice.
If EVERYTHING is buffering rather than one channel or title, it is usually the connection between you and us rather than the stream — try the same title on another device on the same line first, and tell us what happened when you did.